Mark C Ngp

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Verified Reviewer

Get a local paper

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I have been getting a real NEWSPSPER 6 days a week. The Beaver County Times prints 6 days a week (something the Putz Gazette isn't able to do). Do yourselves s favor and dump the waste of time and space Putz Gazette.
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Cons:
  • 3 days a week
  • What a joke
Reason of review:
3 days a week, what a joke

Preferred solution: Print NEWSPAPERS

Anonymous
map-marker Mckeesport, Pennsylvania

I would NOT recommend ordering the paper.

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I only ordered the paper about 2 months ago. I have not received the paper in over a week. The paper is published 3 days a week. I really only wanted the Sunday edition but i have not received it for 2 straight weeks. i have not received the daily ones either. I rather know they are not coming then to go looking for them.
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Rose K Omc

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Verified Reviewer
| map-marker Sharpsburg, Pennsylvania

Don't subscribe

Terriable service since my driver retired going on since nov
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Loss:
$20
Cons:
  • Delivery
  • Having the problem go unresolved
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

1 comment
Guest

You probably have the same delivery person as we do on Sharps Hill. She lives in Glenshaw and had no problem including a holiday card with our pre-holiday paper so we could send her a tip but we have missed several papers and the PPG refuses to give us credit for those papers.

The most they have done a couple of times is get a paper to us but it has always been after 9:00 am - by then our day is started and we are headed out the door. My husband wants to read his paper at 6:00 am, not at 9:30 am

Alexande Fyl
map-marker Pittsburgh, Pennsylvania

Paper not delivered on several occasions

The representative said that she will try and resolve the problem by Sunday
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Anonymous
map-marker Pittsburgh, Pennsylvania

Don't do it!

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I haven't received a newspaper at my home for two weeks now and no one seems to be able to remedy the situation.
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2 comments
Guest

I got an email from the PPG on Saturday reminding me that my 7/day a week subscription that they reduced to 3 days a week is now coming up for renewal. I have fought with them for months over the fact that I paid them last February 8th for a 7/day a week service and they have cut and cut my paper deliveries and given me no credit for those lost delivery days.

Offering me the tablet version is unacceptable. My husband wants to sit in his recliner with the news on the TV and read his paper paper at his leasure with his cat on his lap. He does not use the computer or a tablet, so he would not be comfortable trying to "slide" every morning. I responded to them that they robbed me once and I was not going to renew a paper so they can cut back or totally eliminate the paper altogether and rob me yet again.

I wish someone could successfully launch a class action lawsuit against them for this theft of services. Now they don't even give you credit if you do a vacation hold, yet if I ask them to deliver all my missing papers when I get back from vacation they never do.

Shame on that thief of an owner for what he has done to his employees and to his customers. I hope they shame him out of his country club!

Guest

Same thing here. When I did get a paper it would come around 11 am.

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Anonymous
map-marker Pittsburgh, Pennsylvania

Buy at the local store?

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In Cedarhurst area of Pittsburgh, delivery has become an issue. Vacation Stop was confirmed by email, but papers were delivered in mid-December. Two Sundays we have not received papers while our neighbors had theirs. After 38 years of reliable service suddenly reliability is a problem. This is so disappointing. We reported both missing Sunday papers to the automated system. The contact email address was not functioning. I suspect this paper will be strictly digital in the near future.
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1 comment
Guest

We have had similar issues. I put in a vacation stop one day sooner than we actually leave just to be sure it stops and sure enough it shows up on our door step.

When we get back there is no paper that day as requested and their are no copies of the ones we asked to be delivered upon our return. When you call the nice lady says to always do your vacation stop by phone, which we did the last two times and both trips we had a paper the day before the trip and no paper the day we got back home.

So much for calling in the vacation stop. There just seems to be no recourse for us customers to get better service and the employees are so disgruntled over how they have been treated that I can't blame them for not giving a damn.

MARY ANNE S

NO PAPER DELIVERED - NO REMEDY

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This is the 6th + week my Sunday (only) paper has not been delivered, yet the neighbors on both sides of my home have had it delivered in their driveway. My house number is clearly marked on my mailbox -- I never had a problem with delivery prior to October. I've made numerous calls and complaints -- this has nothing to do with shortage of personnel -- if he/she can deliver on either side of me, what's the problem???? Incompetency or dyslexia, perhaps both!!! No Supervisor or Regional Director has contacted me yet. All I want is my Sunday paper that I subscribe to and paid for in advance!!
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Loss:
$75
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

2 comments
Guest

Your neighbor across the street is stealing your paper

Guest
reply icon Replying to comment of Guest-1786826

Not at all -- the 4 neighbors across the street don't get a paper -- I'm up early enough where I see the post-gazette carrier attempt to throw the paper in both neighbors (on either side of me) driveway then speed along. I can't get out the door fast enough to catch him.

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Anonymous
map-marker West Mifflin, Pennsylvania

Stop buying the paper

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no one in the area has the sunday or Saturday paper 152** *-*
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Cons:
  • Delivery
Jeanne M Nom

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Verified Reviewer
| map-marker Tarentum, Pennsylvania

No paper delivered since 9/1/19.

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Called customer service every day. Still no paper. Anyone have any idea who to cantact to get my paper delivered?Or is it that Pittsburgh Post Gazette employees do not give a #%@%?
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Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

George H Swn

Don't subscribe

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For more Sundays than I can count, we have not received the Sunday paper---We've tried your automated system with no result--also an occasional talk with a rep. None today. No wonder the paper lost money!
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Loss:
$17
Pros:
  • Stories
  • Good editorial content
Cons:
  • Having the problem go unresolved
  • Delivery
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Guest

Well this happened to us on the most important week to receive the Sunday paper - black Friday sales. I called the auto system and it stated the carriers are running late and your paper will be delivered later.

When I tried two hours later I spoke to a person and they noted they are short on carriers and we would not receive our paper. A business that has their customers pay in advance but does not deliver the goods is not a good business.

Anonymous
map-marker Wayne, Michigan

Terriable service

Nn papers delivered new carrier just terriable ready to quit delivery going on since nov when my carrier retires
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George R Swr

Do not get this paper

There is no consistent delivery service even though you pay for delivery. They're supposed to credit your account when there's no delivery but they don't. I would not get this paper anymore & I won't get in online either.
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Loss:
$144
Cons:
  • Bad delivery service
Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous
map-marker Allison Park, Pennsylvania

Avoid

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Horrible customer service Delivery problems. Customer service just pushes you out Got our cancellation date wrong
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Anonymous
map-marker Pittsburgh, Pennsylvania

DELIVERY PROBLEM

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This is the 2nd time I failed to receive a morning paper -- it is 9:30 am Sunday morning -- please see that one is delivered. You're charging more (since your new equipment and facility) and doing less (either the delivery person or your mechanical print issues) Something is wrong here.
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Sheina Ozc

Typical of a business with no competition

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For the 4th week in a row no Sunday paper delivery. I call every week and get promises of delivery and still no paper. Now they set up sign in hurdles so it is more difficult to call and when I finally get through during advertised business hours the recorded message tells me to call back during business hours.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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